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The Complaints Team was incapable in buy to continue together with the particular investigation or provide remedies as typically the gamer do not really reply in purchase to asks for with consider to further details. Consequently, typically the case has been declined, nevertheless the particular gamer has been educated that this individual could reopen typically the complaint in the particular upcoming. The player coming from typically the Usa States asked for a disengagement a pair of several weeks before in buy to submitting this particular complaint. The did not respond in purchase to this particular complaint, so it was shut as ‘conflicting’. Following the ‘s request to reopen the complaint, all of us arrived at away to become capable to the participant plus required their own affirmation of transaction receipt. The experienced assured us that the particular payment had previously recently been highly processed.
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The got required new paperwork for the verification process. We experienced suggested the particular gamer to continue along with the ‘s request, nevertheless this individual failed to react to end upward being capable to our own communications. Consequently, we got to be capable to reject the complaint because of in order to lack associated with additional information from typically the gamer. The participant coming from the United States got experienced a delay within their accounts verification process along with Mostbet Casino, which had lasted with respect to 2 several weeks. He had published all the required files, including the IDENTITY and a selfie keeping their IDENTITY.
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